ELECTRICKERY PART
III: YOUR DEFENDERS REACT
To Energija Plus, 16 October 2024:
Pozdrav!
Za prekoračitev dogovorjene moči mora obstajati povprečno obdobje, v katerem
je dogovorjena moč presežena. Verjetno lahko potrdite, da je to 15 minut za
odjemalce s 15-minutnimi števci. Kolikšen je ta povprečni čas, če nimate
15-minutnega števca?
Kako drugače bi bilo mogoče izračunati - zdaj 4.6kW - presežek, razen
mesečno - zaradi česar bi bilo preseganje omejitve raje malo verjetno?
Ali se poleg porabe razlikujejo še kakšne fiksne pristojbine glede na
dogovorjeno moč?
LP
JB
Note to readers: the concept of the noun "averaging time" may present some
difficulties in the Slovene language and I have no idea whether the message
is getting across.
To the Slovenian Ombudsman, 18 October 2024:
Dear Varuh
0.4-565/2024-3-MARS
Thank you for your explanation and especially the dual-language
reply. Elektro and Energija Plus have not replied. After reviewing several
websites recommended by them and others, I have sent the above email
addressing the crux of the matter. If they were to say somewhere that they
plan to make everyone's 15-minute meter work in the next two years I would
accept that as a plan. But nowhere is it explained how the measurement of
actual use vs. agreed power is calculated for those whose 15-minute meter is
not considered reliable (by the operator) and for whom 15 minutes therefore cannot be
the averaging time.
I realise most people will not be interested in these mathematical
adventures and that includes the customer service staff of the operators. As
the focus is almost exclusively on time blocks, whatever the merits of the
new system in terms of behaviour modification, this is limited to persuading
people to buy time switches, stay in bed all day, and dine at midnight. For
those of us more interested in how an agreed power can be exceeded without
an averaging time, or whether the averaging time is per time block, per day,
or per month, it would be somewhat surprising (and yet not) if the answer
was unavailable.
The absence of such an answer suggests the operator has no
way of finding out if the
customer has used too much, for too long, and I wonder what kind of fool
would think it was a good idea to assert such a calculation was possible.
Your explanation of your powers seems to assume the respondents
always respond. Obviously anything which would enable customers to outwit
the operators at unpredictable charges would not be very popular with the
latter, which is why we are seeing this mass-distraction with time blocks.
The missing information is essential to the concreteness to which
you allude. To infer that the operator has the right to just ignore anyone
asking what is their method of calculation, is not much of a right, and if
they do not explain in full the result is the same as if they explained
nothing at all.
In terms of exhausting the legal processes I have copied the Energy
Agency in with this email and I hereby ask them to raise a ticket and take
over the investigation, which I am sure you will follow with interest since
you also have an electricity bill.
Thank you.
Zahvaljujem se vam za razlago in še posebej za odgovor v dveh
jezikih. Elektro in Energija Plus nista odgovorila. Po pregledu več spletnih
strani, ki so jih priporočili oni in drugi, sem poslal zgornje elektronsko
sporočilo, ki obravnava bistvo zadeve. Če bi nekje zapisali, da nameravajo v
naslednjih dveh letih poskrbeti, da bo 15-minutni števec deloval za vse, bi
to sprejel kot načrt. Nikjer pa ni pojasnjeno, kako se izračuna merjenje
dejanske porabe v primerjavi z dogovorjeno močjo za tiste, katerih
15-minutni števec ni zanesljiv (po mnenju operaterja) in za katere 15 minut
zato ne more biti čas povprečenja.
Zavedam se, da večine ljudi te
matematične pustolovščine ne bodo zanimale, kar velja tudi za osebje
operaterjev, ki skrbi za stranke. Ker je poudarek skoraj izključno na
časovnih blokih, je ne glede na prednosti novega sistema v smislu
spreminjanja vedenja ta omejen na prepričevanje ljudi, naj kupujejo časovna
stikala, ostanejo ves dan v postelji in obedujejo ob polnoči. Za tiste, ki
nas bolj zanima, kako je mogoče preseči dogovorjeno moč brez časa
povprečenja, ali je čas povprečenja na časovni blok, na dan ali na mesec, bi
bilo nekoliko presenetljivo (in vendar ne), če odgovor ne bi bil na voljo.
Odsotnost takšnega odgovora pomeni, da operater nima možnosti ugotoviti, ali
je stranka porabila preveč in predolgo, in sprašujem se, kateri bedak bi
mislil, da je dobra ideja trditi, da je takšen izračun mogoč.
Zdi se, da vaša razlaga vaših
pooblastil predvideva, da se anketiranci vedno odzovejo. Očitno je, da vse,
kar bi strankam omogočalo prelisičiti operaterje z nepredvidljivimi stroški,
pri slednjih ne bi bilo zelo priljubljeno, zato smo priča temu množičnemu
odvračanju pozornosti s časovnimi bloki.
Manjkajoče informacije so
bistvene za konkretnost, na katero se sklicujete. Sklepanje, da ima operater
pravico, da preprosto ignorira vsakogar, ki vpraša, kakšna je njegova metoda
izračuna, ni ravno pravšnja pravica, in če ne pojasni v celoti, je rezultat
enak, kot če ne bi pojasnil ničesar.
V smislu izčrpanja pravnih postopkov sem k temu elektronskemu
sporočilu pripisal tudi Agencijo za energijo in jih prosim, da vložijo
prijavo in prevzamejo preiskavo, ki jo boste zagotovo z zanimanjem
spremljali, saj imate tudi vi račun za elektriko.
Hvala.
Translated with DeepL.com (free version)
LP
JB
Fun Fact: 31% of the annual quarter hours
are on work free days.
Zanimivost: 31 % letnih četrtin ur je na
dela proste dneve.